Installing a Smartrack Thatcham Tracker
Installing your tracker is a quick and easy process. Just purchase your tracking device online and Trackershop will do the rest!
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1
Purchase your
Smartrack
DeviceSelect which tracker you need and proceed to checkout.
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2
Our Installs
team will
Contact youThey will book you in for your mobile installation.
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3
A Thatcham
approved engineer
will come & install
your deviceThis is done at your chosen time/location (typically within 1-3 working days of purchase).
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4
Subscription
SetupSmartrack will call you after your installation to set up your subscription.
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5
Receive your
certificateYou will then receive your completion certificate via email for you to send to your insurers.
Alternatively you can call Trackershop to
purchase and arrange your Thatcham Tracker over the phone (0330 055 2777).
Quick guide on Insurance Trackers
Purchase insurance tracker
We’ll contact you to arrange installation at your chosen time and place.
Our Engineer will bring and fit the insurance tracker.
Afterwards Smartrack will contact you after to set up your credit subscription.
When everything is done, your certificate Will be forwarded to you.
- FAQ's
Is the D-iD the best car tracker with an app?
The Smartrack D-iD S5 vehicle tracker has been introduced with a revolutionary app ADR (Automatic Driver Recognition) feature. This is for customers who would prefer to use their phone as their Driver Recognition System device, as opposed to carrying an additional fob.
Your installed Driver Recognition System automatically acknowledges your phone app when you enter/leave the vehicle, recognising you as the authorised driver.
If anyone ever steals your vehicle, the ADR triggers an instant alert in the control room.
Is the Smartrack S5 vehicle tracker also an immobiliser?
You can upgrade the Smartrack S5 vehicle tracker to also feature remote immobilisation.
The S5 tracker category does not require immobilisation, so this is just an added feature for your own peace of mind. Simply select Remote Immobilisation in the dropdown box at the top of the product page.
What if I forget my mobile phone or run out of battery when driving?
You can still drive your vehicle. An alert will be triggered directly to the Smartrack Global Telemetrics Control Room. They will attempt to contact you using all of the contact details provided.
It is therefore advised to provide multiple contact numbers for yourself and any other named drivers.
Does the price include installation?
Yes. All insurance approved vehicle tracking devices supplied by Trackershop include mobile Nationwide installation in the listed price.
Trackershop has the largest mobile Installs Team in the UK, and cover every postcode.
Why not check availability? 0330 055 2777
Can multiple phones log in to the app for my S5 Tracker?
Yes, they can. This can be requested by the main account holder, in writing by emailing customerservices@globaltelemetrics.com
When do I pay my subscription?
After your Trackershop engineer has installed and commissioned your vehicle tracking device, you will be contacted by the Smartrack Global Telemetrics control room to set up your subscription.
This will only take a few minutes, and they will then forward your completion certificate and login details to your app.
What is an ADR tracker?
Instead of ' S5 tracker ' your insurance provider may instead use a term such as ' ADR Tracker ' , or ' Tracker with an ADR system '. ADR stands for Automatic Driver Recognition. This is the main feature of the S5 vehicle tracking device, so this product will be suitable for your insurance providers requirements.
Do I need to log in to my app each time I use my vehicle?
No, you won't need to do anything extra when using your vehicle. As long as you have your app open in the background of your phone, you can enter and leave your vehicle as normal - your ADR system will automatically read the app.
