FAQ's / FAQs

WILL MY CAR TRACKER AND PERSONAL TRACKER WORK STRAIGHT AWAY?

Yes, all of our Car Trackers and Personal Trackers are set up by us so that they are working straight away when they arrive with you. Your device will be configured to your own mapping panel, with a multi roaming SIM card inside. This means that all you will need to do is charge your gps tracker for a small amount of time and then it will be ready to use straight away.

WHAT IF I HAVE A PROBLEM WITH MY GPS TRACKER?

A. In the unlikely event that you do have a problem, your tracker has a 12 month warranty. We have a help line open from 8.30am to 6pm every weekday and 10am to 1pm Saturdays which will advise and assist you with technical information.

WHAT’S THE BEST CAR TRACKER FOR ME?

A. Each of our car trackers come in different shapes, sizes and battery strengths. For our portable car trackers that don’t need to be wired to vehicles, you need to take into account how often you can get to the vehicle that you are tracking to recharge the GPS tracker. Obviously, if you can’t/ would prefer not to retrieve the device on a regular basis it’s important that you get a GPS Tracker with a long battery life.

ARE ALL OF YOUR CAR TRACKERS INSURANCE APPROVED?

A. To satisfy your car insurer it’s important that you comply with their pre-set requirements when selecting the correct Car Insurance Tracker. More often than not, this will be a Thatcham approved tracker. Trackershop provide these for all vehicles and categories. All you need to do is confirm with your insurance company which category tracker is needed for your policy, and select it from our range of car insurance trackers section.

WHAT ARE POSITION AND SMS CREDITS?

A. We do not charge a monthly fee or sign you into a contract to use all the tracking facilities and mapping that come with your live tracking device. We have a pay as you track system whereby you simply purchase credits. So you can monitor this, there is a counter on your mapping panel showing you how many credits you have and are using.

Position Credits you will use for the live tracking. You can instruct your tracker to update it’s position from every 5 seconds to 1 hour. Each time your GPS tracker updates it”s position on your map it uses a position credit. These credits are only used when your tracker starts tracking and then comes to a stop. Whilst your tracker is stationary, and not sensing any movement, or switched off you will not use any credits.

To give an example: If you set your GPS tracker to update it’s position every minute, and it is in motion for 30 minutes, you will use 30 position credits. For the same journey, if you set it to report every 10 minutes you will use 3 credits. You can change the reporting time instantly by a click of a button.

SMS credits are used if you send a command from your mapping panel to your GPS tracker to change its reporting time, or if you ask your tracker to send you an SMS alert to your phone.

To top up your credits there is a button on your mapping panel which you click and allows you to add credits online to your tracker. Our position credits are the most cost effective in the UK.

WHAT IS ‘ECO MODE’?

A. This is a facility on your mapping panel to conserve battery life and turn your tracker off for a period of time so that it wakes up at predetermined times, such as every 2 or 4 hours. It will then send a GPS location fix to your mapping panel and then goes back into Eco Mode. When you want your GPS tracker to resume live tracking mode, switch off Eco Mode, and when it next wakes up it will go to 30 second live reporting.

DO I NEED TO DOWNLOAD ANY SOFTWARE?

A. No you do not need any additional software to monitor your GPS trackers from your private mapping panel. This year Trackershop launched a new, advanced and user-friendly mapping panel. From a desktop, laptop and tablet you simply visit www.login.trackershop.com and enter your login details. As long as you have an internet connection you can access your panel!

From an Apple or Android phone you can download the free Trackershop app to monitor your tracking device whilst away from your computer.

A. Safety Zone (Geo Fence) is an area you can ring fence on your mapping panel to alert you if your GPS tracker goes into or out of this geographic area. As well as showing an alert on your mapping panel, the tracker will also instantly send you a text message and/or email.

Geo-fences are extremely useful to alert you of a theft or unsanctioned removal/use of a vehicle/asset from it’s allocated area.

They are also used to help protect vulnerable individuals. If they were to leave a safety zone, you will be alerted immediately!

To set up the safety zone open your mapping panel on a desktop/laptop, click on Zones and a black box will appear on your screen. Select either ‘Polygon’ or ‘Zone’ to determine the shape of your area. ‘Add Polygon’ allows you to make a shape using straight lines by clicking on the map, and lines will join up. ‘Add Zone’ will create a circle on your map, by clicking on your map at the location you want it set. You can make it bigger or smaller by moving the bar marked ‘Size’. You must call each safety zone a different name so you know when you get an alert which one it is referring to. Add your mobile phone number, email address in the contact boxes and then click save. You can create as many safety zones as you wish.

Here’s an example of Safety Zones being set up

A. Yes we can. To see a film show how user friendly your GPS tracker is to use from the moment you receive it.

IS MY GPS TRACKER WATERPROOF?

A. Car Trackers are water resistant To IPX6 standard. Which means they will withstand being hosed and any rain/spray that they will encounter under vehicles. The Track-It Pouch is completely waterproof and will withstand being submerged. Personal Trackers are splash proof.

It’s always best to double check with us if you know of a certain country that your GPS Tracker will be going to. Generally our trackers work in most countries, with Japan being the only exception; this is because they run off a completely different cellular network to all other countries around the world.

WILL MY MAGNETIC TRACKER FALL OFF THE VEHICLE?

A. No it will not. As long as you place it on a flat metal surface, then your magnetic car tracker will stay in position until you are ready to remove it again. The magnets have a minimum of 35kg pull, making it impossible for them to simply drop off the vehicle, no matter the speed or terrain it is traveling on. All vehicles are different, but we find the best position to place your car tracker is likely to be around the rear wheel arch of the vehicle- on the flat metal of the car’s chassis.

WILL MY GPS TRACKER WORK ABROAD?

A. Yes. Worldwide in 186 countries.

DO GPS TRACKERS HAVE TO HAVE PHONE SIGNAL TO WORK?

A. Yes all of our trackers use the GPRS phone network to relay the position of the device from the unit back to your mapping panel. Any Tracker that we provide the SIM for will be fitted with a multi roaming network SIM Card. This ensures that your tracker always gets the optimum network coverage in any area.

ARE MY TRACKERS BATTERIES RECHARGEABLE?

A. Yes, they are fully rechargeable Lithium Ion rechargeable batteries. Each GPS tracker is supplied with a battery charger, which you plug into a wall socket in the same way you would charge a mobile phone. To make it simple for you to know when it needs to be charged, your mapping panel will show you how much power is left in your trackers battery, and warn you when it needs charging by text message/email.

DOES A GPS TRACKER WORK INSIDE A BUILDING?

A. GPS trackers get optimum GPS signal when used outside. Inside buildings the signal can be restricted, which in turn gives restricted tracking. At the very least, your GPS tracker will show the tracking report to the building, and then begin reporting again when the subject leaves the building.

DOES EVERY GPS TRACKER COME WITH A CHARGER SUPPLIED?

A. Yes, all tracking devices come supplied with the correct charger included.

CAN I TRACK MORE THAN ONE TRACKER ON MY PANEL?

A. Yes. You can track as many as you want on one panel at any time, and you can view from as many computers as you want simultaneously.

Yes that’s no problem at all. You simply need to contact the tracker company in writing that you have sold your vehicle. From here they will be able to deactivate the GPS Tracker remotely and update their systems.

FAQ's

FAQ's - FAQs