Refunds for customers are regulated by the Consumer Contract Regulations for UK customers who place an order with us via the internet (Our website) or phone.
It gives you the right to cancel your order within 14 days of receiving the goods. Please notify us by email if you wish to do so firstname.lastname@example.org.
A full refund will be given if the goods have not yet been shipped. If you wish to return your goods once received, they may be returned to us with the original packaging in original unused condition within 14 days of the date you have notified us of your wish to cancel, for a full product refund.
Returns for refund do not need to be accompanied with a cancellation form as we accept your email as your notification to us. However if you would like a cancellation form we will email you one on request.
The refund relates to the price of goods and the basic shipping charge, if a enhanced delivery service has been used this is not refundable. If you are only returning some of your products the delivery charge will remain.
The customer is responsible for all carriage charges involved in returning the goods to us. These regulations do not cover non standard products or those made to your specifications. These regulations apply only to goods purchased over the internet or telephone that are shipped to the customer.
Refunds will be processed within 14 days from the date we receive the product in its original condition. If you’re returning an item under the Consumer Contract Regulations there may be a deduction from your refund if it has been used or damaged.