+
NATIONWIDE DELIVERY
&
INSTALLATION

Privacy policy

Trackershop Ltd knows that your privacy and security of your data is important. We are mindful that you care about how your personal data is used and shared online.

We will only collect and use personal data in ways that are described here and in a way that is consistent with your rights.

Please read this Privacy Policy carefully.

Trackershop will ask you to provide certain personal data when purchasing products through our website (www.trackershop-uk.com), create an account or use our website www.trackershop-uk.com.

To fulfil your orders and provide you with service information:
We gather information about your product(s) selection, your name, phone number and/or email address, billing/delivery address, your payment information and any other further information to fulfil your order. If you are a returning customer adding a subscription to your tracker account then your account ID will also be need to be provided at checkout. Any information box marked with * is a mandatory field that you will need to complete. This is typically in place as a security measure to protect customers from fraudulent purchases, therefore Trackershop may not be able to process your order with out the information provided in full.

To process Returns and address/resolve queries/complaints:
When returning a product for inspection/refund or if you make a query/complaint, Trackershop will keep the information that you give to us to ensure that we meet our regulatory and contractual requirements. Where applicable, we may also use this information for further communication and to help improve our products/services.

Legal Purposes:
Trackershop may at some time need to use gathered data that you have provided to us to comply with legal obligations. An example of this will be in relation to investigations in to potential fraudulent activities and/or transactions.

To remember you using Cookies:
We may use cookies on our site to place on your computer. You can decline the use of cookies by clicking on the pop up cookies box.
Cookies allow us to facilitate and improve your use of our site.
You can disable cookies on your computer at any time, however you may lose information that allows you to navigate our site more quickly.

To report browsing information:
Where applicable and available, Trackershop may collect information about your IP address, operating system and browser type. This is statistical data about user behaviour /activity and does not identify any individual.

To update Trackershop records:
Trackershop will regularly check their personal data records are accurate. If you would like to update the personal data that we hold about you then please contact us at any time to do so. We may ask for you to communicate any changes to personal information in writing.

Trackershop obtain personal data in the following ways:
-Directly from you, when you place an order online or over the phone.

– By observing how your use the site (Trackershop-uk.com), e.g. from your transactions.

Trackershop does not use your personal data for marketing nor do we share you data’s with a third party unless you have ordered a Thatcham grade tracker. Then we will pass your details to the company of which brand you have purchased.

Credit/Debit card payments for our products are processed through our merchant services providers Sage Pay and World Pay. The details you provide whilst making your purchase are processed by them for payment to be authorised by your bank or credit card provider. Trackershop does not retain credit/debit card numbers.

All online purchases through our site are secure using the latest internet security technology to protect you. Your credit/debit card details and your personal data are protected through the use of Secure Socket Layer (SSL) protocol. The industry standard method for protecting web communication.

If Trackershop is sold to or acquired by another company, your personal details will be passed on to the new owner to be used for the purposes set out in this privacy policy.

We also have a legal obligation to provide information to the Police should they serve the appropriate DPA notice on us.

Your personal data will be stored for the duration necessary to fulfil the services listed in ‘What Information does Trackershop collect and how do we use it?’

There may be circumstances where Trackershop need to keep the supplied information longer. These are such situations where the information is required by law or regulation e.g. to prevent fraud and/or resolve disputes.

Trackershop is committed to protection the security of your data and is only held on our sites that have and SSL Certificate (Also known as Public Key Cryptography). This encrypts the data you send to us.

We treat all data confidentially and will endeavour to take all reasonable steps to keep your personal data secure on our system. We adopt measures to prevent unauthorised access to your data.

We recommend you take appropriate measures to protect the information supplied to you online such as account numbers and passwords. You are responsible for keeping these details safe and you can change your password in the account section of your mapping panel. This should be done on regular intervals.


When you visit our website (www.trackershop-uk.com)
Trackershop may analyse how you use our website and may use this information to appropriately market to you when visiting other websites (such as www.facebook.com).
We use Google Analytics to collect and analyse anonymous usage information which allows us to get a better understanding of how our site is being used. Googles privacy policy can be found at https://www.google.com/policies/privacy/
When you make a purchase from Trackershop either online or over the phone 
If you add items to your basket but do not complete payment, Trackershop may remember your site behaviour for when you revisit. We may also remind you of your products of interest via online marketing through banner ads on other sites and Facebook marketing.
When you connect with Trackershop on social media:
Trackershop may use the information that you have publicly shared on social media to ensure that you only receive advertising and correspondence featuring products/services relevant to you.
Trackershop may also use your IP address to filter content by geographical location. This data will only be used with your permission.
———— 
If you have any questions or queries in relation to Trackershop’s privacy policy and/or the use of personal data then please email us at info@trackershop-uk.com for the attention of our Data Protection Officer.