Trackershop will ask you to provide certain personal data when purchasing products through our website (www.trackershop-uk.com), create an account or use our website www.trackershop-uk.com.
Trackershop Ltd knows that your privacy and security of your data is important. We are mindful that you care about how your personal data is used and shared online.
We will only collect and use personal data in ways that are described here and in a way that is consistent with your rights.
Q. WHAT INFORMATION DOES TRACKERSHOP LTD COLLECT AND HOW DO WE USE IT?
Q. WHAT TRACKERSHOP LTD USE PERSONAL DATA FOR?
To fulfil your orders and provide you with service information:
We gather information about your product(s) selection, your name, phone number and/or email address, billing/delivery address, your payment information and any other further information to fulfil your order. If you are a returning customer adding a subscription to your tracker account then your account ID will also be need to be provided at checkout. Any information box marked with * is a mandatory field that you will need to complete. This is typically in place as a security measure to protect customers from fraudulent purchases, therefore Trackershop may not be able to process your order with out the information provided in full.
To process Returns and address/resolve queries/complaints:
When returning a product for inspection/refund or if you make a query/complaint, Trackershop will keep the information that you give to us to ensure that we meet our regulatory and contractual requirements. Where applicable, we may also use this information for further communication and to help improve our products/services.
Trackershop may at some time need to use gathered data that you have provided to us to comply with legal obligations. An example of this will be in relation to investigations in to potential fraudulent activities and/or transactions.
To remember you using Cookies:
To report browsing information:
Where applicable and available, Trackershop may collect information about your IP address, operating system and browser type. This is statistical data about user behaviour /activity and does not identify any individual.
To update Trackershop records:
Trackershop will regularly check their personal data records are accurate. If you would like to update the personal data that we hold about you then please contact us at any time to do so. We may ask for you to communicate any changes to personal information in writing.
Q. HOW TRACKERSHOP COLLECTS YOUR PERSONAL DATA?
Trackershop obtain personal data in the following ways:
- Directly from you, when you place an order online or over the phone.
- By observing how you use the site (Trackershop-uk.com), e.g. from your transactions.
Q. WHO DOES TRACKERSHOP SHARE YOUR PERSONAL DATA WITH?
Trackershop will not share your data with a third party unless you have ordered a Thatcham grade tracker. Then we will pass your details to the company of which brand you have purchased.
Credit/Debit card payments for our products are processed through our merchant services providers Sage Pay and World Pay. The details you provide whilst making your purchase are processed by them for payment to be authorised by your bank or credit card provider. Trackershop does not retain credit/debit card numbers.
All online purchases through our site are secure using the latest internet security technology to protect you. Your credit/debit card details and your personal data are protected through the use of Secure Socket Layer (SSL) protocol. The industry standard method for protecting web communication.
We also have a legal obligation to provide information to the Police should they serve the appropriate DPA notice on us.
Q. HOW LONG DOES TRACKERSHOP STORE PERSONAL DATA FOR?
Your personal data will be stored for the duration necessary to fulfil the services listed in ‘What Information does Trackershop collect and how do we use it?’
There may be circumstances where Trackershop need to keep the supplied information longer. These are such situations where the information is required by law or regulation e.g. to prevent fraud and/or resolve disputes.
Q. SECURITY OF DATA POLICY?
Trackershop is committed to protection the security of your data and is only held on our sites that have and SSL Certificate (Also known as Public Key Cryptography). This encrypts the data you send to us.
We treat all data confidentially and will endeavour to take all reasonable steps to keep your personal data secure on our system. We adopt measures to prevent unauthorised access to your data.
We recommend you take appropriate measures to protect the information supplied to you online such as account numbers and passwords. You are responsible for keeping these details safe and you can change your password in the account section of your mapping panel. This should be done on regular intervals.
When you visit our website www.trackershop-uk.com
Trackershop may analyse how you use our website and may use this information to appropriately market to you when visiting other websites (such as www.facebook.com).
When you make a purchase from Trackershop either online or over the phone
If you add items to your basket but do not complete payment, Trackershop may remember your site behaviour for when you revisit. We may also remind you of your products of interest via online marketing through banner ads on other sites and Facebook marketing.
When you purchase a product through our website or over the phone, trackershop may occasionally send you emails with product information, updates and offers. If you no longer wish to receive emails from Trackershop, you are able to opt-out.
When you connect with Trackershop on social media:
Trackershop may use the information that you have publicly shared on social media to ensure that you only receive advertising and correspondence featuring products/services relevant to you.
Trackershop may also use your IP address to filter content by geographical location. This data will only be used with your permission.